Sir/Madame:

While I appreciate so much your easy and convenient way of sending and receiving money, I only have one comment…..Here’s the scenario:

I went to your branch in UC Banilad, Cebu City yesterday to claim my remittance from my brother in Sauidi Arabia. My brother has instructed one of his men (Ramon G. Pillone) to send the money for his lack of time in going to and fro the MLhuillier branch nearest their place of work. However, I was not allowed to claim by your personnel in Banilad, the one wearing white blouse in case you’d likew to check despite identfications given and the reference number because of my ID bearing “Ma.” and “Maria”. The one recorded by the sender was only HELEN V.ARAGONES. My brother who instructed the sender doesn’t know that my ID’s contain Ma. or Maria. I tried to go to other branches in going home to my place in the north area however, all were closed at 4pm due to their having a Christmas Party……..I cried of mental anguish because the personnel in UC Banilad never tried to look for ways to find out my true identity when in fact they were never busy. It was my time and effort that was so precious to me and most of all the deadline I was beating at to pay something that would earn interest starting today and all my other payables. I sent a text message to my brother in KSA but he said that he could not call anyone because they send the money only thru teller machines. Your personnel never had these thoughts…and my question is…..if all of your personnel would do such thing, would you return the money to the sender then? Or what any other measures should you do so that the money will be given to the receiving party? Isn’t the REFERENCE Number enough proof to identify the receiving person together with the ID? If not may you be strict enough with the password or however should you identify the other party in order to avoid such embarassing and time consuming situation?

I hope the problem with only such minute defects like the presence of Ma. or Maria in the ID card should be well considered since nowadays if a person really has a plan to be dishonest it is very easy to make identification gadgets with the use of computers. For now if you have some plans to contact me my cell number is 09165770965 and my office number is 3444384. Thank you