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Globe Hotline

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Having problems with your Globe product? Wireless internet, mobile phone or bills payment? Do you need to contact or call Globe hotline for customer service to ask about your concern? Here are the listings we have for Globe Telecoms telephone number and self help guide.

First off, visit Globe website at and from there, you can access the self help regarding your mobile phone concerns from billing and troubleshooting, broadband and bills payment. You may also opt in for a live chat or send an e-mail for instructions on how to solve your problem. Otherwise, see the details of the Globe hotline below.

Email Address:
Globe 24-Hour Call-in Service
211 – (Toll-free using your Globe mobile phone)
(02) 730-1000 – Toll-free using your Globe Landline in Luzon, Visayas and Mindanao)

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174 Responses to “Globe Hotline”

  • Joanne Bautista Talosig says:

    My sim card was blocked. Unfortunately I wasn’t able to find the sim card case. I called your Customer Service. The first one was from “Tech Support” and ask me to call again and go to “Account Related”. I did, but still ask me to send an e-mail and fax you a request letter regarding my concern. I was just wondering, what is the purpose of your “CUSTOMER SERVICE”? Whether its a voice call or an on line service, if you still cannot help your customer? I am from retailing so I know how to handle customers, especially if they are having concern. May be GLOBE doesn’t really know “CUSTOMER SERVICE”! Cause you don’t know how to take care of your customers.!!!!!!!

  • val says:

    GLOBE CUSTOMER SERVICE didn’t handle this kind of problem!

    • jubail palisoc says:

      bakit po un sa tellphone po namin d na tatawagan tapos ang lake ng bill namin d nman p sya na ttawagn bakit ganun paki check naman d2 sa 25 artillery rad holy spirit kay mr.jubail pangilinan palisoc..
      sana intndhin nyn un mg costomer nyn ang lake lake bnabyarn namin sa inyn taps ganyn kayo

  • Milagros Ayos says:

    we reported yesterday (May 12, 2011) from the Globe SM Dasma branch that our internet was not functioning since May 5, 2011 upon paying our bills. The personnel who entertained me reconnect our line and told us to observe it within 24 hours. Doing so, my cousins ( the owner) found out that the connection were still a failure. we need your response immediately for the benefit of our family who’s in abroad right now. they need to talk thru the net ASAP.

    We highly appreciate your immediate response to this matter. Thank you

  • kikay says:

    can you pls verify my phone nmber 09158578519 if it is deactivte or actvate?evrytimeiopen it, it said that,, simcard rejection failed,,,what does it mean? i encountered it last may 8,2011, and on may 9, i reloaded it,, the retailer said that it is successful,,but i have no confirmation…still my sim card is not work properly….im here at singapore right now,,what can i do?

  • mariliza razote says:

    please activate my new plan 499.i had my payment and transaction yesterday may 26 2011.still network unavailable.thank you very much.

  • mariliza razote says:

    please activate my new plan 499.i had my payment and transaction yesterday may 26 2011.still network unavailable.thank you very much for the immediate response.

  • Reyes, Efren M says:

    I Just want to ask how to request another globe number and deactivate my present globe number postpaid tnx

  • Reyes, Efren M says:

    I just want to ask how to request another globe no and deactivate my present globe postpaid tnx

  • randy m. feranil says:

    We are waiting our bill for the internet connection thru globe broadband for the month of May 2011. but still we cannot receive any billing or notification, supposed to be it will come on the third week of the month but it will not happened. As far as i know it is the responsible of the messanger to leave the bill with the signature of the receiver, but sometimes it happen that there’s nobody home and no one can receive the billing . I just want to confirm that our bill is already deliver or not by the month of May 2011. On my part, i experienced also that the bill is delivered late on the said due date and time that’s why we’re always in a hurry to pay that even in our busy schedule….Will you please follow up or inform the person or the messanger responsible to deliver the billing on the exact time and if there’s no one to receive, please don’t leave the billing that it will easy to lost or anybody to get this…and please be sure that the receiver is also a true person with a personal identification card or anybody that presents that he/she is a person or receiver. We’re still waiting for our internet bill for the month of May, thanks so much!

  • Ruel Lumangyao says:

    Please fix my Globe Prepaid Sim, i encountered problems

    1. every time i load like AutoLoadMax, in just few minutes it was gone and vanishes away, and consumed even if i don’t use it.:)

    2. Please block all promos subscribe in my Sim Card.
    or i don’t use it anymore!

    my Sim #09275241471

    thank you

  • diosdado villarin says:

    can you pls fix the connection here in prk.8bTambakan,iligan city Lanao Del norte i avail plan 995 its so slow i cant upload picture and slow entering in websites.last few months its satisfed me but now sorry to tell this but im not satify really.. . . wats happening??????

  • diosdado villarin says:

    i paid my bill in advance butyour service cant satisfy me . . .

  • jocelyn d. dumayac says:

    magtatanong lang kong paano namin makita ang amount bill sa connection namin sa internet para we can pay autonmatically our billing every month. abg naka register na pangalan JOCELYN D. DUMAYAC, ADDRESS 3377 POLINA VILLAGE #2, JOHN BOSCO DISTRICT MANGAGOY, BISLIG CITY ,SURIGAO DEL SUR. We call 211 through globe telephone nobody answer,

  • Asking Authenticity says:

    i would like to confirm if it is really authorize by globe. ” a number 0917-827-23-17 called me up, with a certain call center agent name Ethel Atienza, she is offering me globe promos since she say that they are authorize by globe to call “0915” number holders for this promo. She says that i am on the priority list since i consume about 1300 worth load every month. she said that i give my name so that they could prioritize it. all i need is to send documents required, for them to pass it on to globe. the offer is not available in globe centers, sa knila lng daw. tele.priority@gmx is the suppose email add i’ll send my requirements”.

    Globe?! can you please shed light on these? hi-tech na rin kasi mga anomalies ngayon. Just wanna be sure. kasi pwede nmn na itext ako ng globe informing me of such using the system.

  • roby bicoy says:

    good day ! kindly please check our telephone, which has no dial tone for two three days now.,,hoping for your fast respond…thank you.

  • Michelle says:

    No wonder your customers are very very frustrated. Simple instructions / requests that you say you will do / and you agree to and say that will be noted in the account ARE NOT REALLY NOTED AT ALL. So what are your callcenters for?

  • John Ariel says:

    i cannot register my globe tattoo in any of unlimited surfing., this was their replied.
    You are registered to another mobile browsing service. Pls use your current subscription or stop the service before registering again. Text STOP to 8888 for free. Stopping a service will result in forefeitting of unused hours.
    For more info on mobile internet promos and offers, text SURF to 8888 for free.

    But i don’t know the promo that has been registered.
    what will i do?

  • elizabeth villa says:

    globe!,gusto ko na ipaputol ang aming internet 2mwag ako sa 211 kaso walang sumasagot..

  • babyboy t. inso says:

    good day sir,mam ang problema ko poh,kasi ang pera ko kc hanggang end of the month kasi ito darating galing sa parents ko sa abroad lagi naman ako nagbabayad tuwing darating ang aking pera kaso.baka putolan nyo ako ng signal kapag late na ako mag-bayad hope ko lang kasi maintindihan nyo poh ako? salamat poh…. have a nice day thanks.

  • buzz says:

    almost 6yrs na ako as postpaid subsciber ng globe pero wala pa rin ako nkukuhang loyalty rewards from them kahit ilang beses na ako ng inquire sa knila for a unit..iba’t ibang dahilan na lang na kukuha ko sa call center agent nila..isipin naman nila 6yrs..walang nagwa ang globe management sa mga inquiry ko…buti pa people mag disconnect na lang..labo ng services ng globe pagdating sa loyal subscriber nila..mahina or minsan wala rin signal sa Montalban Rizal…

  • buzz says:

    sabi ng globe..malakas ka sa globe..un ang commercial nila nun…hahaha…labo… hoy globe! hotline niyo ang daming instructions..hahaha…bkit ndi na lang direct sa call center agent niyo..nagtitipid? booooo….

  • Clarabelle H. Soriano says:

    Dear Sir/ Madam,

    Makisuyo po lamang importante po yung line. Dahilan sa bayad na in full by July 11 . How come wala pa kaming outgoing call as of now.

    Name : Clarabelle H. Soriano
    Account Number : 839100262
    Landline Number : 212-9086

    Many thanks,
    Imelda For Clarabelle H. Soriano

    Note : Paki rush po lamang needed po ang outgoing calls.



  • joy vasallo says:

    di ako makaregister sa supersurf?nakaka inis na!

  • kharen says:

    You should not cut connect before verifying.. Our account was disconnected after paying the outstanding bill… I dont think its proper to cut line if you ar already paid. and after I will be charged for reconnection fee…
    Please reconnect immediately

  • julia says:

    good day.

    i received a call from 0935- 272- 6974 about a phone promo since i loaded my sim for a certain amount. they told to email some requirements- 2 valid IDs and the latest payslip so they could send me a nokia unit 62_ _.

    they also sent me a text msg:
    “Good afternoon po mam, this is cesar from ALLIANZ service provider ng GLOBE TELECOM ito po ung email add,

    can u not do something about this hoax? tnx

  • jimmy says:

    hanggang ngyon wla p dn ung bill nmin ng globebroadband ppno nmin mbbyran kung wla kaung bnibgay n bill. tpos ssbhin nyo na overdue na. e kasalanan nyo dn yan. kung hnd kau late mgbigay ng bill e di sna bayad na ung bill nmin. ska e2reklamo q dn ung line nmin medyo malabo ang linya. hnd kmi magkaintindihan ng kausap q. sna nmn maaus na 2. tnx!

  • angel says:

    Just wanna ask how long validity ng 150pesos load via autoload cos august 27 11pm my number was loaded with 1200php autoload 150php x6 when does the load expires now i still have 989php tnx

  • jinky salazar says:

    , kaaply ko lng last month ng GLOBE TATTOO WIMAX BROADBRAND byad po ako ng 1,000 in advance tpos ngyon dumating bill ko 2,155.82 ang bbayaran ko, Paano nangyari un na magbbayad ako ng 2tw? tpos ang bgal p ng internet connection nyo.

  • jennifer runtal says:

    tanong ko lang po kung bakit may dumting p din na bill skin. samantalng matagal kana po yon pina cut. sbi po kc ng agent ninyo pwde lng try kahit 3months.pag ayaw n pwede n ipacut wala nman po ciang sinabi n my babayaran k pag ayaw mna kc dw promo ng globe kya ganon .kc po kung ganong alam ko n my babayaran pag ayaw mna hindi po ako papayag n magpakabit….

  • jose wendell asinas says:

    Gud pm..this is mr. jose wendell asinas, i just want to ask how much the total cost of my bill of my globe phone line.. i avail at trinoma globe branch. last 2009. now im working at alabang town center 2nd level of alberto shoes and geox compny. i want to pay it cash urgent so please sent me a cost of bill letter thank you. this is my contact 850-0040. i will it even if theres a penelty thank you.

  • robert soriano says:

    i want to cut my telephone line due to financial.

  • robert soriano says:

    nais ko na pong ipaputol ang aming linya ng telepono sa dahilang problemang pinansyal ang aking account no.101727299 last payment po ng resibo ko tra131/13121-135155 maraming salamat po.

  • Roseller Braga says:

    Your globe services provided to your (loyal customerS) is very POOR, i have been waiting for my reconnection since last nigth after paying my bills made in SM NOVALICHES. The customer service had informed me that once i have paid the total amount due my line will be recoonected in 2hours time, unforntunately until now and still i can’t use my mobile to transact important matters!…..

    Your Hot line is sooooo very hot they can’t provide means of any help such as to assist customers in need of emmediate assistance…112/730100 will give you tooo much instructions to connect unfortunately you will end up instead with the GLODE COLD LINE…I’m sure my transactions with 112/7301000 have been recorded in many attemps pls check and improve your services to level up with with SUN or at least with SMART…

  • rosemarie e.chua says:

    I have two lines with globe since five years ago and i never missed any payment on my bills and i think i deserve a good treatment from your guys..Recently, i registered both lines to avail for iphone 4s on the website.I followed the instructions very well and even went to globe moa to follow up my registration.The customer service officer GEN was very accomodating and kind to answer all my concern and helped me me a lot on my registration to qualify and at the end on our coversation, she told me that the hotline will call me to give instructions on where to get my 2 phones.She also gave me transaction IDs to assure me of the iphone as follows…for my first line 09178370660 ..ff2e-3130 and for 09178269753.. 936c-b63d..-The following day, the hotline called but she refuses to tel her name,completed the transactions for line 09178370660 and told me that i can get my iphone on dec. 16, globe moa at 1 pm. I asked about my other line but she said, to my surprise that she cannot find the transaction even if i gave her the complete details..i told her that it is too impossible for her not to locate it since gen of moa already gave me the assurance that everything was ok..And what makes me so angry is that she told me to go back to moa and fix it myself. I begged her to call moa and ask fo Gen to enlighten her but se said i cant do it and u have to go to moa..which she thinks moa is just beside my house.I am a flight attendant for 30 years and i know what customer service is all about.The problem is the communication bet.moa and hotline, so i dont understand why do i have to suffer..To my dissappointment ,i went to moa to clarify, i talked to Gen and she was kind enough to assist me.She told me that the transaction is in the computer and its impossible for the girl in the hotline not to see it.She tried to calll the hotline no.09178620439 or 7568200, which the girl was using ….hundred times but to no one was answering..Gen apologized to me and said ,the people in d hotline are service providers,no wonder they dont know what they are talking about and did not bother to study their craft. I demand for a good explanation from you regarding my concern and if i dont hear anything, i am going to file a complaint to your superiors.

  • rosette tiongson bartolome says:

    i dont want to subscribe in your promo of adding an mbps into my internet broadband…thankzzzz

  • Mari says:

    HI, am wondering if I can talk to someone who will help me in my advocacy,as you did with PPUR, can we not raise this concern for the CDO people, help us to plant trees AROUND THE CDO AREA.. in honor of those who all died, a tree will be planted in that region each with a tag or a memorial monument bearing all their names and each tree is for them..those who want to join can join planting, those who cannot can just simply click a bumber in the case of PPUR 2681…I heart TREES movement, I heart CDO.
    this is also a long term plan, if you can formulate it sir, Mr Ayala.., let it be part of a requirement to get a job… like if you apply in Globe or a call center, one of the requirments is to plant at least 10 trees certified by DENR- or any green movement.Office so that a long TERM planting can be assured, and to help CDO and other regions recover from massive illegal avoid any more repeat of this tragedy.
    people can also text from abroad to participate an an NGO and tourists can come and participate too as part of ECO tourism.. just an idea. pleased to get a reply if this seems important to the CEO of GLOBE, thanks…

  • zyza says:

    gud eve………………. tatanong ko lang kung bakit laging nag seserver not found ung connection namin . hnd 2loy kami makapag internet ng maayos.. inadjust na ng asawa ko ung antena wala paring pag babago,,,,,,,,,, masagot nio sana itong msg ko.. tnx

  • emma b. gabales says:

    taga misamis oriental ho ako, paano ho ba mag palit ng plan? plan ko ho ngayon ay 1,220, gusto ko hong ilip[at sa 999 nlang? at balikl ho tung phone dili ko magamit gamit, kahit ho sa hot line no. o custermer service land line? palagi ho nag sasabi “call’s from this phone are restricted’, kahit ho ba sa customer service hindi pweding itawag to? salamat po.account no. 843562951 / subcriber: emma b. gabales

  • elvira says:

    hi!!i just wanna ask if its really tru kasi someone called me up a while ago his name was erwin lumunsad and his from saying that ther’s a promo magbibgay raw cla ng phone pero bat kelangan pa ng pay slip at i.d ng company that im working for…this is his number 09158509341 but di sa globe number yung ginamit pangtwag bat cp number pa since mraming manloloko ngayun…i just wanna make xure lang…tnx..

  • Pls.activate my globe internet connection… I can’t connect to Internet for almost 4 days…my accnt name is De Torres, Estelita Malabanan..Plan 995…Modem serial number- 500810118105069792
    sim card # 04C06F0313CA

  • anna says:

    taga iloilo po ako magtatanong lang po ako tungkol s payments ko s internet bakit po lumaki ang bill ko dahil ang inaplayan naming plan ay 999 bakit po ang naging bill namin ay amabot s 3400 dahil hindi n explain s amin n ganito pala ang babayaran namin akala namin d mnthly bill n dapat naming bayaran ay 999 lng bakit po ganito sana mka pag reply kayo kaaagad s amin tungkol s aming problema

  • anna says:

    taga iloilo po ako magtatanong lang po ako tungkol s payments ko s internet bakit po lumaki ang bill ko dahil ang inaplayan naming plan ay 999 bakit po ang naging bill namin ay amabot s 3400 dahil hindi n explain s amin n ganito pala ang babayaran namin akala namin d mnthly bill n dapat naming bayaran ay 999 lng bakit po ganito sana mka pag reply kayo kaaagad s amin tungkol s aming problema
    account number 844587598 subscriber anna rose patinoi

  • eduardo says:

    gd pm po pwede po ba matrack ang location ng celphone na lost po kanina sa may quezon city. nag riring pa po pag naicall. clpn no. 09276482581 tnx

  • jonalyn cristobal says:

    our internet connection does not work how can we fix it! it almost 2 days.

  • i am Valben A. Valle from Purok4 Cansaga, Consolacion Cebu. Can you please fix my internet connection, i just upgraded last month up to 1mbs but you only gave me good connection for 2 weeks then it back to very slow, slower than before. I tried to contact your customer service but not easy to connect, i need good internet connection base on my upgraded account. Please want to fix ASAP!

  • kathryn says:

    like others… the quality of internet connection si SO POOR
    hope u do something about this..!!!!

  • Hans Vollath says:

    I got 2 Tattoo Globe modems for pre payed service. The last I bought one year ago but never got any service (I a residing in Biri Island, Norther Samar) as the internet speed was 0000!!!!! I checked now if the service has improved but get now when I start a message that I can’t get connected until I have registered to a network. So my question is how can I register and is the modem still valid?????
    Hans Vollath

  • Hans Vollath says:

    One more question.
    Can I get a hot line for any support with my connecting problem.
    Hans Vollath

  • Ruby says:

    This is to inform your good office that Its a normal thing for my globe line and internet experience of not having a connection and dial tone. Lately , for two weeks I have no dial tone AGAIN. Ive been calling globe hotline 173 and 171 to report the status of my telephone, but unfortunately, I have counted the times the recording said “thank you for calling globe, we will attend to you shortly………”. My first call, I counted the recording 28 times and no answer, the line went dead, the second call about 32 and my patience got thin. Please know how difficult for me to use the phone of my neighbors and I dont use Globe sim or any number for that matter. Last fri I went to Bacoor office to report and have a job order for my case. The person told me to wait 1 to 2 days for them to act on my problem. Today is SUNDAY, no action has been taken, no call today of whatever info for me. I am really disappointed of your service!. This is not the first time that happened, but ALWAYS. I only have sat and sundays free. Mon day thru fri I have work 8 to 5. How can you fix this problem of my telephone??

  • Leslyan says:

    i want my internet connection back,since april 1 until now i dont have connection.they said its a satelite problem here but they said trhe connection will be okay today april 11.but until now we dont have it…how long it will takes?im from Sunny Brooke 1 general trias cavite

  • Leslyan says:

    kailan po ba maibabalik ang signal ng internet connectipon dito sa amin ang tagal na kasi eh since april 1 wala na kmi connection…sabi daw po ngayong april 11 magagawa sa satelite daw po ang problema…naiinis na po asawa ko nd kmi makapag chat dahil jan sa problema connection…kailan po ma magagawan yan ng action…

  • Nicole Del Castillo says:

    Pano po mag send ng required papers? yung mga keilangan po pag mag papainstall ka ng net .. D ko po alam kung saan ko i s send ung files . Tnx!

  • phia fernandez says:

    A certain Ron of Allianz called me last Saturday to inform me that since i belong to the “list of good customers” that Globe had apparently sent them, i will have the privilege to get a post paid plan of 499 with a Samsung Galaxy Y unit for free. all i have to do is answer a few of his questions because, according to him, i don not need to provide any more requirements. I was driving, on our way to Puerto Azul so the signal was really terrible. I told him to call me again today. He was persistent to call but i had to make a background check before i answer and…i’m not surprised to discover that this was all another scam. ASSHOLES!!!

  • Kim Daeyoung says:


    I am subscriber of Tatoo Superstick.


    It is very convinient in my work.

    I am a manager of KCN, Internet Radio Broadcasting.

    But i have 2 problem.

    1) device power problem
    – We are using this with 24 Hrs for Broadcasting. But It used to be turn off by itself. Turning on is impossible. I can turn it on only after removal battery and power connection. It happened almost every 3-4 days.

    – I have brought it to customer service in Taytay SM once and Marikina SM 2 times. Check up and repair needed 2-3 weeks. But problem is same.
    last work order no : MRKW-2012-000000000494 (3/27-4/23)

    I could not broadcast many days because of device.

    2) internet connection

    I determined this device after checking in my office. Speed was good.
    But connection is not stable. In many case it goes down low speed. Broadcasting is almost impossible because of internet connection.


    1) I want to change globe service to landline DSL 2M

    2) I want to replace the superstick with another.

    Please help to resume our broadcating again.

    God bless you……

  • claribel says:

    hi! im claribel! live in Q.C.! kainis lagi ang globe! ung internet namin laging wala net! ano bang meron ang serbisyo ang globe!

  • ireneo dela cruz III says:

    gudmorning,my problm lng ako sa globe phone..minsan mabagal ang net khit mataas nman memory ng computer ko,lgi ako nag hung nung nag start na ako mag avail ng wimax plus ung free phone…khapon dko na magamit ang phone may dialtone sya pero pag gamitin namin sa pang tawag lagi busy ang tinatawagan nmin nung tinanong ko wala nman gumamit ng phone nila ngyun umaga ganun din bc lgi tinawagan nmin,lhat tinatawagan ko client ko bc lng tunung ng phone ko pano ako makapag work nyan ng maayus kng may problm nman ang phone ko,,khit txt kona mga agent ng globe ng wimax ang bagal nman mag reply…..dko nman ma diala ng hotline ninyo ganun din tunung bc ang phone…ang panget nman ang globe kala ko mabilis ang net at ok ang service…paki check nlng poh ….ito ung no. ng phone 02-917-6939,dto sa longos malabon city

    • almario perio says:

      bakit marami ang nagrereklamo sa inyo pareho ng problem ko???? baka ganyan talaga ang globe mabagal???? kung hindi PROVE IT!!!! para magbayad ng bills ang mga costumers ng globe, hindi ung one time lang, pag nagpakabit, ipapaputol din kasi naiinis sa mabagal na net……. i spent 9 minutes and 47 seconds to be exact sa loading palang sa pag post ng comment……… you’re losing hundreds of you’re subscribers kung palaging ganyan ang speed service…… hindi na kayo bagong company para magkaganyan…………

  • Ariel says:

    please….. globe i pay for my bills this time around ! how come i pay worth 1.4k + for 2mbps. now and days my speednet is only .30(mbps) something!. could you please!!! do as soon as possible as soon as i also soon to quit!! more power and speed to your good company….GOD luck…thanks a lot speed/s

  • Ariel says:

    sorry i forgot to say due to speed my no. 9454899..

  • rey says:

    tel no. 7998607 kakagawa lng 2days ago tel at broadband ngayon same problem uli.tagal pa sumagot sa costmer service di makapagreport ng problema

  • Mike says:

    I applied for an ipad3 june16, up to date june 30, wala pa rin update.
    I’ll appreciate any update, kahit declined or approved yung application just
    give an update!
    Sabi 3-5 working days, its been 2 weeks now.

  • lou says:

    mataas ang signal…pro hindi kami mkapag browse…ano ba talaga ang nangyayari sa globe?sagutin nyo nman kami oh…ASAp…

  • lou says:

    Speed is good…but connection is not stable. sometimes it goes low down speed…broadcasting is impossible…

  • eden escobar says:

    kakabit lang net ,wala pa 3 oras nawala na ang net work nyo at ilan arw lang di na makakontak nag landline,sinabi nyo until july 9 next wik ok na lahta,but kung wlaa pa yan ,pwede ba ibalik nyo ang gastos namin sa pagkabit,? para maka apply na rin kami sa iba..ilan beses na tumawg ank ko sa ino d sam epa rin ang sinasabi nyo,,pagbgyn ko kayo til next wik kung wlaa pa yan ibalik nyo na lang ang pera na pinangkabit at mag apply kami ng bago,,,,,otherwise di ko babayran ang monthly yan dahil di naman namin naggamit landline ane net nyo..useless……………….buwist…

  • Ronil Castro says:

    nakakainis talaga magbabayad ang friend ko laging napupotol ang net. ng globe anu bayan anu ba dapat gawin dinalang bayaran at lumipat ng ibang net conection

  • Ronil Castro says:

    anu ba dapat gawin dito dinalang bayaran kasi nakakainis laging nawawala ang net nakakainis na shit.

  • pia fernandez says:

    hi mam/sir i just want to ask why sometimes if i call abroad my number did not appear on the phone of the person i am calling he told me its no number appear so he dont want to pick up my call pleas help me since the globe company is to far on my place,godbless

  • richard says:

    malimit po ako walang signal at napakabagal.. ever since ngpalagay ako ng globe wimax… p assist nmn po dito s amin… block6 lot5 karlaville subd. wawa3 rosario cavite.. salamat…

  • dickson A. mabini says:

    sir /madam i just want to ask your company if the globe tele-com provide a project such as nursery building?

  • hi mam\sir,kailangan naim ipa putol po yung connection nang telepono po nang auntie ko,sa pangalan ni TERESITA D. LOJA.TNX PO

  • jack says:

    kailan po b mabalik ung landline namin at internet?

  • Chanette says:

    Would like to report to your office regarding our land line & internet coz since early this morning ( around 6 am) we don’t have dial tone, & internet connection. We can’t call your hotline & customer service coz my neighbor land line don’t have dial tone too. Your immediate action with this matter would be highly appreciated. Thank you.

  • crylle shaira says:

    i want to cut my connection…1 month palang ako gumamit ng service…ang home phone never gumana,tapus hndi ako nakakatanggap ng bill ko peru ung bill ko it says na overdue na at may penalty…hirap contakin ng service nyu

  • nelson noche says:

    nag puputol putol ang usapan kaya nga dsl n ang pinalagay ko para medyo ok ganun parin pala paki ayos naman po kasi kakabit ko lang ng july 25 2012 sayang naman ng bayad kung d maayos ang linya saka ang landline nyo n binibigay d nakontak ano po b ang nangyayari

  • emily cabajes gepanaga says:

    Pls. be check my internet w/landline phone dhil wla kming outgoing call and incoming call at almost 1 week na po, pkitry u nlang tawagan eto no.940 8913- Nicolas S. Gepanaga. Thanks po…

  • lerma alcance says:

    i want to know my balance po …tenx

  • girlie clerigo says:

    dear sir,madam, nakalimutan po namin yung password ng WIFI namin pwedeng paki email ulit ung password? tnx po ASAP

  • ian parrel says:

    bakit poh kya pag nag reg. poh aq sa SUPERFB10 wala pang 5hours nawawalan n ng connection diba 24 hours poh yun…please send me the answer here’s my phone number 09165181806 THANKS,,,.

  • badtrip says:

    globe dasma nyo place po nila kso nanibago ko pagpasok kya nagpa assist ako sa mga nakabarong kuno imbis na alalayan ako kung magsalita cla pagalit pa sa globe management pkipalitan po yang pakanag aasist sa mga customer nyo.. makakasira po sa globe yan,,

  • Dhodie Mangalindan says:

    pwede bang ayusin namn nyo un internet connection nmin… hindi ko mgamit ang internet ko ng maayos.. Nagbabayad naman ako ng tama un service ninyo ang pangit….

  • alfredo noceja says:

    i need help wala po dial tone ung phone nmin hanggang ngaun. i need ur response as soon as possible

  • Lyah Saquilayan says:

    gaano ba katagal bago makabitan sa globe tattoo @ home broadband?
    nag-apply ako online last August pa hanggang ngayon wala pa rin feedback
    galing sa kanila..

  • almario perio says:

    ang bbbaaaagggggaaaalllllll ng globe t@ttoo 2 to 3 minutes ang loading ubos oras sa napaka pangit na serbisyo paano babayaran kung ganyan ang net nyo imbes na 1 mbps, eh 0.44 lang minsan 0.38 pa ang speed wala pa sa kalahati……. wag kayo makipag laban ng pabagalan sa smart bro….. paki ayos lang po please????

    para po sa mga nagbabayad……

  • Antonio Perez says:

    Good morning puwede po kayo ulit tumawag sa akin dahil mali po yun tumawag sa akin DSL po yun tumawag

  • agnes c. recidoro says:

    it took me more than half day to coordinate with globe to request for upgrade of my existing wired broadband to higher plan and report my dead landline at the same time, but to no avail…..i hope with this email, my concerns will be addressed.

  • Zowie Palangeo says:

    Unang installment ng internet namin ng Tatoo LAN, ang ganda ng first month tapos ang tagal na ng internet. Ang laki pa ng singil nung una, nagbayad na kami ng down namin tapos 1700 ang singil na dapat 999 lang.

  • mueco says:

    nasend ko na yung scan ID ko. please inform me if there’s any other requirements or status of my application for internet line.tanx

  • Jinky says:

    I was so disappointed with globe. I thought,it is better. The sad part is that,it is hard to access with your hotline. I ran out of load calling your hotline and I thought it’s a free call. If our connection is bad and our land line is out of order and it’s not free to call you through our mobile phones, how on earth can we connect with u? Isn’t it soo irritating?

  • Ma. Bernadette M. Cabio says:

    gud pm po!! pintemporary disconnect ko po ung internet namin last month sept.5,2012 e d p rin nmin mggamit internet nmin sayang nman po kung icoconnect ulit un at gagana po ung bill nmin pwede po bang padisconnect n lng po muna nmin kc sira p rin po yung monitor nmin mismo

  • gleen cabaluna says:

    sir madam ako dc glen cabaluna,1 month plang me ng pa install s inyo sa wimax ksama landline.pero sakit na s ulo ang landline at nternet nio,evryday nlang nwwala ang net,tpos ang landline lgi nlang bc at alang makapasok na incoming call,ang masaklap pa ngyn nawala na tlaga 2luyan ang linya,alang dial tone at umuugong ng malakas masakit s tainga,mula pa oct. 1 d na magagamit ang landline ko,bkit ganon anlaki nio pa mgcingil lampas sa plan ko knuha na 1099.bkit ganon?ayucn nio nmn linya ko,ito ang landline no. ko 2381153 at ito acc. no. ko846508976

  • gleen cabaluna says:

    anu na globe!!!!d nio inaksyonan prblema ko,2 weeks na nakaraan ang landline ko d maggamit,byarn na nman ngyng oct.11 bka lampas na nmn byaran ko s knuha ko plan sa inyo.sobra sobra pa nmn kau mg bill,ok lng sna magagamit ung tel. pro ayw magagamit

  • lily says:

    To whom It may concern

    To globe why your telling me my usage has been detected to be above the normal terms of use when in fact im using prepaid sim, how can that be???????????
    Im complaining that i cannot use outgoing call, now theyre giving me another week to wait damn it

  • Anthony A. Sotto says:

    need technical support po.. ang bagal na po ng internet connection.1mbps po..pero nag rrun lang xa ngaun ng around .44kbps – 50kbps. .almost 3-4 mos na po.. location po namin – B14 Lot 1 Saint Anthony Village Salitran 3 Dasmarinas, Cavite…thanks.

  • cecilia estrada jaranilla says:

    nagbigay pa kayo ng toll free eh hindi naman sumasagot!!!!!!!lintek na!!!!!!!

  • sta. raidis bagnas says:

    bkit po wlang dial tone phone nmin? pls.nman po puntahan nyo kmi d2 sa san juan II noveleta cavite.

  • adelisa c. noriega says:

    use this email address for ref. #sns1270005869. re:application for landline

  • clark c. tiglao says:

    i am watching youtube, when suddenly my internet connection is interrupted. then someone call not identifying his name or company he work for. then start asking if our internet is working. then attempted to obtain our complete address. if we find out that globe do tapping on our lines and interrupting our service, we will make legal actions to confirm its legitimacy. please communicate with my email add written above to educate me.

  • jerome says:

    i want to use my globe land line, but it is out of dial tune. how could i retrieve it? so that i can used my land line phone.
    it was on Nov. 11, 2012, my internet dsl with land line was installed under my name, but sad to know when i ought to use it, it has no dial tune.

  • Mrs. Renee Rose Dela Paz Jaramillo says:

    Almost 3 weeks na wlang dial tone ung phone nmin pero may internet nmn kaso dapat na tlgang palitan ung phone ndi na gumagana eh sayang nmn ung bnbayad ko na almost 2,295 a month pina upgrade ko pa nmn from 2mbs to 3mbs pero mabagal nmn parang wla nmn pinagbago tumaas lng ung bill ko… please pkipalitan nmn ung phone ko here in antipolo…. please…

  • brian leynard marudo says:

    bakit ang lagg ng connection ng broad band ko hindi naman maulan or what. .please deal with this problem nakakainis ang connection

  • cherry lene says:

    bakit po ba gani2. until now hndi pa naaayos ang connection namin…tatlong araw na naming d nagagamit ang wimax namin…..!!!!

  • nelskie says:

    bakit wla po kmi tinatagap na bill panu po kmi magbabayad

  • Angela says:

    Please pkisend po globe internet account no ni perlita Barcelona we can send our bills in cebuana lhuillier.

  • marian laurejas says:

    this is my requirments

  • Maria Anadel says:

    Wla na man pong sumasagot sa hotline nyo.Pag tinwagan ang sagot lang ay out of coverage.

  • june says:

    Good day ,
    hindi po namin marinig ang mga caller namin today sa phone paki attend po kaylangan po kasi namin ng magamit today.


    Bakit wala pa din kaming Internet hanggang ngayon ?
    nung Dec 2o pa kami nag bayad ah ! anu bayang serbisyo niyo
    ang panget . sabi niyo 24hrs lang tapos umabot na pasko wla pa din kaming internet ! paki ayus nga ! ngayun na !

  • fe celedenio says:


    Its been a month now wala talaga akong sjgnal , also yong wire nyo naka expose at take note nakuryente ako grounded kasi. I ask help but i think u doest care your customer i hink u still waiting we somebody died dahil sa inyon kapabayaan.FYI post ko yong expose na wire nyo sa facebook alao im planning to post in you tube .thanks

  • Antonino Ansagay says:

    Bakit po ang laki ng charges sa akin sa month of December sa mobile phone ko, diko naman ginagamit ang internet kasi me wimax naman ako..Please echeck nyo po.. acct. # 76069372….thanks!

  • kelvi arceo says:

    bakit poh wlang may nag papadala ng bill namin… panu poh namin nyan mababayaran,, wla namang kming account no. pra makabayad nlang sa lbc..

  • lina says:

    im asking for ur help. My SIM CARD was asking for the PUK CODE. But the big problem is i dont know my SIM PUK CODE

  • salea says:

    yong line ninyo ng internet paki ayos laging ganiti ang landline ninyo d nagagamit tapus completeo naman ang payment… la parin aksyon sabi ninyo laging sira ang tower ninyo sa imus bakit d ninyo gawan ng paraan…. napakahirap ng connection….

  • rufa says:

    pangit ng globe litse

  • Dunn says:

    sir bakit ganito ang panget ng net connection niyo pati na ung telephone di magamit ng maayus. kailangan mong tumawag di mo magamit. sir paaus naman oh TAE na kasi eh. SAYANG LANG PO BINABAYAD NAMIN SAINYO> THNKS!!!!

  • margee malangco says:

    pag po ba na temporary disconnect authomatic na mawawalan ng connection o tatanggalin pa yung antenna???

  • Rachel says:

    good afternoon, ask ko lang pog kasi 2mbps poh yung pinakabit namin na Tattoo@home pero mabagal poh, ilang raw na din poh namin tinest yung speed ng net pero hanggang 0.54mbps lang poh yung nadedetect, pati yung telephone. Hindi rin gumagana.. then magbabayad kami ng P1,299.00?? please Fix It… para lahat tayo masaya..

  • rexter gucon says:

    pwede pa bo ba eextend ang aming bayad?? for another 5 days po???

  • neil says:

    putangina walang sumasagot sa mga tawag sa inyo. puro instructions wala namang makontack buwisit. first month ko duble ang billing ko bagal pa ng internet ng lintik na imax na yan.

  • ermina alvarez says:

    How to apply for the retention of my tattoo postpaid? My bill number is now 24.. Acct number is 62798334.Do you have promos like tattoo with free handset?.

    Appreciate your immediate reply on this

  • rustico says:

    bakit hanggang ngayon my globe landline phone hindi pa activate hangang kalian po ito magamit, Santiago city isabela

  • rustico says:

    bakit minsan biglang mawala ang internet at minsan sobrang bagal

  • lanz says:

    gud day! tanong ku lang po regarding sa 1st billing statement na dumating dito sa amin account name Mary ann Battung Honor with account no. 848309227, nag install ang globe representative innove communications dito sa amin dated feb. 20, 2013 & kumuha sila ng 999.00 pesos with acknowledgement receipt no. AR-AGML 168595 na ang sabi nila S. Espinola, S. Belmonte & B. Dacanay na advance payment un for 1 month dahil wla namang installation fee. pero ngayong March 12, 2013 may dumating agad na 1st billing statement bill period feb, 21 to feb. 21, 2013 amounting to 1,368.00 parang lumalabas yan ang babayaran namin for first day using ur service na ang due date is March 14, 2013. pano po nangyari un e ang dapat 1st billing namin Feb. 21, 2013 to March 21, 2013 pa & kung base sa usapan namin with ur representative ung 999.00 na kinuha nila ay payment for 1st month na namin?? 2nd concern po 1Mbps po ang inapplyan namin pero 283kbps lang po ang nagagamit namin kahit malakas ang signal. sana po masagot ninyo ito ASAP kasi ibabase namin sa sagot nyo kung itutuloy pa namin ito or hindi na. 09072374356

  • jhennie says:

    same po kme ng problem ni rachel..
    sbe kc smen within 5days or 1week ma kukuha na nmen ung speed na 2mbps. pero halos 3weeks na po nsa 0.31mbps parin. ung phone naman kelangan daw ng password para makatawag at pag natawag sa landline kht existing eh *the number you have dialed is not yet in service* bakit po ganun? sna maayos agad.. sayang kc ung ibabayad pag ganto serbisyo.. ung prize ng internet connection eh ndi pang 1,299.. pang 12 pesos and 99 centavos..

  • myrnalin alzate says:

    important concern : pki facilitate po ung complain ko about sa landline namin ..5days na pong walang dial tone..dko alam kong panu namin kau tatawagan about this matter…ito landline namin 7997951

  • cathy alfaro says:

    bakit ung telephone namin kakaapply lng namin pawala wala d namin magamit tska internet nmin 2mbps ay 1 mbps lng nadedetect kahapon lng kami ng apply pero hanggang d pa namin magamit …

  • imelda says:

    i receive a very bad connection, i bought
    already the new 4g broadband but still the same with the old broadband connection

  • marbe fernandez says:

    gandang hapon, asawa ako ni mr. gerald briones.. bkit gnun ang nging bill ng internet nmin .. eh wla pa nman kming 2 months na nkakabit ha .. chaka san npunta ung 1000 na bngay nmin ng knabitan kmi ng internet .. ang sbi free intallation ang globe ,, pero nang andto na hningian kmi ng 1000 … tpos ngaun 2000 na agad ang bill nmin eh nung feb10 lng kmi nagpkabit,… ipapaputol nlng nmin ang connection nmin sa inyo ..

  • Darvin John says:

    ask ko lng po bkit walang lumalabas ng up/down arrow sa android phone ko kahit nakabukas ung data roaming and packet data ko? tinry ko na din iuncheck and check aa couple of times pero ayaw pa din,,, plss help…

  • glen says:

    anu b gwin ko!!!!kc last january nkuha n di kilala agent daw cya ng globe an modem koat di n nya npalitan kya itinawag ko sa globe ang nangyari sv ko pa cut ko n ang connection ko pero bkit hangan ngaun my bill parin ako…di n nga nkpagpakabit ng bgu ccngilan nyu p ako..ayusin nyu kc ang connection nyu globe….

  • alex says:

    panu po bah mgpadisconnect ng wimax broadband>? sobrang hina di makagamit ng ayos

  • reynaldo malapitan says:

    bkit wlng dmdtng n bill dto smen pnu aq mgbbyad

  • Dennis says:

    gusto po namin mag padagdag ng telepono meron na po kaming internet connection ano po ba ang dapat naming gawin ?
    lumipat kami dito sa cavite galing batangas.

  • rechelle capuno says:

    bkt gnun ? may LumaLabas na ‘THIS WEBPAGE IS NOT AVAILABLE’
    ANU PO BA YAN ??

  • ronalyn says:

    bakit ganun? nag palit kami ng internet connection from digitel to globe kasama ang landline pero ang pinalitan lang eh ung net .. pwede bahng paki ayos? salamat . we just need to have the landline right away for business purpose .

  • romie says:

    kakapalagay lng namin nng net w/ tel. nong saturday..,ung net walng problema?kaso ung telephone di po namn nagagamit.,di kmi makatawag di rin matawagan..ano po gagawin dito?

  • annaliza catiltil says:

    I were talking to Globe since May 21st to transfer location of my existing account to my new own house just within poblacion 2 GMA Cavite. Many times I were asked by the csr, they commit date and time that the line will be fix. But up to this time, NO ONE EVER COMING IN TO FIX MY CONCERN. Ive been cancelling my schedule waiting them to come by and put it in. Please if you said you fix it, then fix it to the committed date and time agreed upon. I have not even received my bill yet, whats HAPPENING???

  • elisa villaroman says:

    My husband carlos villaroman, prepaid number recvd a globe advisory stating ” As a loyal postpaid subscriber you are eligible for a free 500 all sms monthly To avail text 500 to 29262119604″ which i did but it came out to be I shared a load to that no. can you do some thing about this scam? pls help.

  • marice remodo says:

    gusto ko lng po sna ipaalam sa inyo na may mga tao pong nag alok sa kptid ko ng globe at ang sbi sa 3k dw good for 1 year na dhil may resibo po ng globe kya nag tiwala kptid ko tpos po ng mag punta sa opisina nyo sa cabanatuan ayw accept ung binayad nya ang nkkpag taka po bkit nlman ng tao na yun na nanloko sa kpatid ko na nag pakabait kmi ng internet sa inyo palagay ko po may kasabwat dyn sa loob ang tao na yun dpat po maging aware kyo sa gnyang modus at i-advice mga costumer nyo na bka may pmunta at mag alok ng good for 1 year e wag maniwala kc po kwwa nmn ang mga costumer nyo na naloloko at halatang halata naman na may kasabwat dyn sa opisina nyo.





  • Grace Locsin says:

    Hi, i just want to report a person tapping or jumping to internet connection, and he’s been into this job for a long time.. He was living at bacolod and causing trouble on internet lines.. I cant help my self to shut up my mouth.. And make him use that business out of no where just to have a living.. I hope that this guy will be apprehended and file a case on him. Ill just update u if ever i can get his exact address where he was doing this transactions.. Thank you!

  • kathy lozano says:

    my mother Lorelie Delay ,complain about the settlement of the fee. She expecting that she paid 1999 monthly but what happen? it would became 2,512 another is we paid that higher amount samantalang our telephone is not already activated.Pls contact us here’s our tel. no. 948-5500 how you give it a solution. Were trying to contact you but kailangan pa pala ng 11 digits ng tatawagan ee saan namin kukunin wala naman naka indicate sa mga statement na ibingay nyo..pls asap fix it to continous the satisfaction of your customers.

  • rosalyn escalo says:

    unang buwan po nmin la dumating bill tpos pumunta me opis july 7 duedate nmin my charge n 4 late payment d nman nmin ksalanan nklgay nman dun s record papers me pero la dumadating bill bka ds month la n nman bill

  • Mirasol Gallentes says:

    Good day, just want to ask if it’s true that you have a promo plan for Samsung Galaxy S for P499 payable within 2 years with no need to cash out money???
    kasi may tumawag po sa akin na Mike Aguilar dw po, isa dw po aq sa mga pwedeng mka avail nito dahil mtagal na akong subscriber ng Globe broadband sa Garcia Hernandez, Bohol.
    But I’m currently staying in Manila as for now.

  • Angeline says:

    bakit po ganon ung bill q 1800 maxadong malaki ang plan q lang naman na inapply ay 1099 lng po,,pati ba namn wifi router na free daw ay babayaran q pa pero nong kinabit sakin ang globe may kasama namn talagang wifi router sabi nila,, .nagbayad aq ng 1099 for installation fee pagkakabit pa lang nila babawas daw nila sa bill q pero hanggang ngaun hndi nila binabawas,,paki clear namn po..

  • arthur hutchinson says:

    why can I not paste something here.

  • Betty says:

    To globe Management & staff;

    I registered for paperless bill but it’s been 2months that I could not open my account and the ” sorry we can not display the webpage” always pop’s out. This worried me because as much as possible I don’t want any bill left unpaid. so what I did I have to go to the globe office in SM Dasmarinas branch which is far from my place just to pay my monthly..

    May I just request your good office to fix this problem and make your site accessible to your customers. sad to say your service is not 100% satisfying..

    Thank you!

  • Davis says:

    Please help me connect with Thank you.

  • eloi says:

    very weak with this product PROLINK H5001NS waste!…. and many complain please solve this problem.

  • albert tinasasa says:

    paki ayos naman po ng serbisyo nyo globe ang bagal ng net ko

  • Elsie Salazar says:

    Dear Sir/Madam,

    Acct No. 902456389
    Mobile No. 9178334721
    Bill No. 3
    Bill Period Jul 21-Aug 20

    The above statement billed me 4,066 min of usage. I would like to know the breakdown of the said billing. Thanks.

    Please give me a reference number for this inquiry.

  • mary audrey b. apostol says:

    everyday there’s internet connection problem!!!!!!!!! Dropped calls!!!!!!!!! The other side can’t hear me!!!!!!

    Very poor service!!!!!!

  • marilyn says:

    i need to know the update billing of my broadband TATOO @home,named to my son KIM LOPEZ account#849627485

  • segunda ladero says:

    tatlong beses na po akong nawawalan ng load this month kanina lang kaloload ko wala pa 15 minutes nawalan ako ulit bakit naman po..

  • myrna fellizar says:

    application reference n#.

  • Jennylyn alarcon says:

    Tattoo @ home Wireless DSL Theres are internet problem slow conecction I need to follow up my registetion on tattoo@home DSL i need a info.

  • walang bill na dumating nong december january 10 may tumawag na taga globe sabi magbayad daw ako ng bill na halagang 1157.33 nagbayad ako noong january 13 2014 ng 8:58am bakit sinasali pa ang halagang ito sa bagong bill

  • aby says:

    it should not be not surf all you want if you will just reduce or remove my browsing speed. poor service!

  • Jeanie Naag says:

    Attention:Jenny F.

  • REY says:

    ACCOUNT Number: 836123349….
    mabagal ang internet service …. 1mbps ang account nmin pls kindly check………

  • wilbert lenteria says:


  • nida cadag says:

    my name is nida cadag my account number s 849978015 sa ngayon po disconected po ang globe internet ko noong mayo pa.unrepairable n daw.ang concern ko po yung sa name ng husband ko bernardo cadag jr.accnt no.850256810.ang history po nito nadisconect ang internet sa name ko nida cadag.kaya kinabitan ako ng globe sa name ni bernardo cadag then after two weeks nadisconect din yung sa name ni bernardo itinawag yun sa inyo at pinuntahan ng tao nyo.ang nangyari inayos yung account ko ang gumana nida cadag name.yung kay bernardo cadag hindi na ikinabit at 2 weeks lang talaga gumana kinuha ng taga ayos nyo ang modem sa name ng bernardo cadag.sir hindi naman po ako mayaman para mag dalawang internet sa isang computer ngayon nga po hindi ko pa naipababalik ang internet ko dahil sira pa computer ko.wala po akong pambayad sa malaking bill na yun at 2 weeks nga lang po nagamit yung internet ni bernardo cadag,pwede po ba kayo magbalik tanaw sa mga records at tawag jan nung nag apply ng internet ako.nida cadag po.salamat po.

  • Paul says:

    Sa singilan lang sila pag bigay ng serbisyo sa mga binabayaran mo mahina sila.

  • mark maranan says:

    i like to avail a globe post paid plan

  • fred says:

    pano po maka apply sa globe niyo?

  • chrishiel parungao says:

    application reference #sns 1504001257 installation 899

  • Peterjohn Caranto says:

    Hi aq c felicidad caranto baranggay san mateo tumauini isabela

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